• Maintenance and Repairs
• Ensure dealer network diagnose, test, adjust and repair systems of all TATA products in line with TATA Motors and Daewoo standards and procedures
• Stock Holding
• Age analysis: Ensure that % of dead stock at dealers falls within certain parameters set by the parts manager
• Days of stock: ensure that dealers have 21 days of new vehicle service stock on hand; ensure that dealers have enough stock on hand according to their UIO

Service Operations:

• Repair Orders: Manage marketing actions
• Upselling: Conduct job card audits , battery tester, and related technical  reports and the job card analysis as per the process requirement; identify problems and implement and monitor solutions

Fix First Time:

• Dealer Skill level: determine current skills level at dealer and support dealer to comply with training requirements
• Dealer Equipment: ensure dealers have the required level of tooling and that these are up to date in terms of licencing

Standards:

• Mark dealer annually; identify which areas need to improve; develop action plans to improve areas; implement actions; monitor actions until next marking

CSI & DSI

• Analyze CSI data; Identify trends; query result of CSI;  monitor CSI action plans as well as DSI results and implement action plan

REPORTING

• Compile aftersales reports for all regions based on KPI’s
• Ensure receipt of data for aftersales reports

COMMUNICATION

• Liaise with clients regarding their specific needs
• Ensure effective after-sales communication is carried out with fleet customer
• Follow up on customer care queries
• Provide a support function to workshop front line staff in dealing with customers
• Ensure communication channels between managers and dealers are efficient and effective
• Ensure proper corporate image is portrayed and communicated to all relevant parties
• Assist dealerships with suggestions on how to improve image

Certified/Qualified as a Diesel Technician.

Completed apprenticeship.

A recognised qualification in business development or transport management

• 3 years after sales experience, as a regional aftersales manager and exposure to dealer networks
• 5 years’ experience as a qualified technician
• 2 years’ experience in service management

• Business Unit Technical knowledge
• Legal knowledge
• Technical knowledge
• Relevant legislation
• Knowledge of automotive/retail industry
• Understanding of Sales and Marketing principles
• Corporate governance requirements

Skills:

• Written communication and Business writing skills
• Analytical Skills
• Verbal Communication
• Assertiveness and Negotiation skills
• Problem solving
• Networking and Business etiquette
• Professional selling skills in aftersales function

Attributes:

• Conceptual Thinking
• Customer service orientation
• Deadline driven
• Flexibility and Pro-active
• Attention to detail
• Results orientation

NONE

Germiston